• Need support?
    Contact our support team today and get your production up and running again.
  • Buying and selling of pre-used robots
    We repurpose robots for the benefit of your bottom line and the environment.
  • Kawasaki Upgrade
    Save money with a Kawasaki Upgrade and avoid unnecessary downtime.
  • Smart Glasses
    Fast and cost-effective troubleshooting through support and guidance.

Our services

  • Execution of planned service, scheduled for your production at regular intervals.

     

    Customised service agreements within software, electrical, and mechanical domains.

     

    • Preventive and predictive maintenance.
    • Long-term maintenance strategy.
    • Spare parts recommendations.
    • Inspections and health checks.
    • Comprehensive reporting.

  • We always have spare parts from well-known brands and specialised components in stock—handling spare parts 24/7/365.

     

    • Optimised spare parts inventory.
    • Handling of emergency orders around the clock, year-round.
    • Competitive prices on all spare parts.
    • Extended lifespan for your products and equipment.
    • A dedicated BILA representative assists with technical inquiries, warranty issues, and repair orders.
    • Obsolescence management and lifelong supply.

  • An optimisation project guarantees maximum efficiency from your production setup. Our focus is on future-proof enhancements, ensuring your production facility operates at its highest potential.

     

    • Value-driven optimisation of production flow
    • Relocation and adaptation of automation systems and individual machine units
    • Ongoing improvements
    • Scheduled annual visits with a focus on optimisation analysis
    • A facility upgraded with the latest technologies and products - fit for the future
    • Buying, selling, and refurbishing used robots
    • "Trade-In for New" option is available for all robot brands

  • Service & Support 24/7 – even on holidays, when it's raining, and before your alarm clock rings. We're prepared to respond at any hour in case of an emergency.

     

    • Remote support for troubleshooting – 24/7/365.
    • Man-On-Site request – technician starts the journey within 1 hour.
    • Phone calls answered within 5 minutes.
    • Experienced Hotline engineers handle all calls.
    • Remote access with the option for immediate login.
    • Dedicated hotline number.
    • Hotline reports, including recommendations

“To us, service means care in due time. You can compare it with taking your car to a regular service check. The Service Agreement with BILA Service ensures that our equipment is always in perfect condition, allowing us to maintain uninterrupted operation. This is also the reason why we have had no breakdown during the last 8 years.

 

  • Albert Veggerby, Premier Is - Mejerigaarden

Quick assistance on the spot

With a BILA Hotline agreement, manufacturing companies receive rapid assistance for troubleshooting and breakdowns, either through remote support or with the help of a service technician on-site.
 
The BILA Service Hotline is an extended service agreement tailored to the specific needs of each company, ensuring support 24/7, all year round. This means there is always a service technician available on the hotline to assist, and you, as a customer, are guaranteed a response time of at most 1 hour.

Get started today

See how we've helped others

Investing in Automation? Prioritise Ongoing Support

Modern businesses depend on uninterrupted machinery operations, and immediate resolution is crucial when facilities face issues.

 

At the same time, the complexity of the equipment used has increased significantly, placing higher demands on the service department. The effectiveness of the equipment is directly tied to the support we deliver afterwards.

 

Investing millions in automation is counterproductive without ongoing support. Our commitment is to ensure that the machines operate 24/7/365 and provide the support you require.

Our service team helps

With a team of over 100 service professionals, we guarantee fast and efficient service at the highest standard, regardless of your location worldwide. Contact us at +45 97 71 00 44 – press 2 for Service.

Contact us

 

Do you have any questions or want to inquire about a service agreement? Send us a message – we look forward to optimising your automation solutions and ensuring smooth operation in your production.

When you fill out the form, you also accept that we may store your information in accordance with our privacy policy.